I order these socks for a friend for Christmas. Shipping for 3 socks was $50, which is excessive.
Fedex was the carrier. On the day the package was to arrive, I received a notification they were delivered. I went to my front door, there was no package. I checked Fedex website and there was a picture of the package, with my address, but the package was on some steps or a porch which was not my home.
I emailed Tavi immediately, told them it never arrived, provided a link to the tracking and wrote that if it was delivered, it wasn't my house, citing the steps/porch. I received a response from Brenda. The response "sometimes couriers mark packages as delivered, the package may not have arrived". Clearly Brenda never read my email. I responded back the package never arrived, it was delivered to some other house.
I reported the package as missing to Fedex, and Brenda (or Tavi) never replied again.